1.1 This document and any agreement made McCartney Electrical Solutions Pty Ltd
(McCartney Electrical Solutions) and the Customer is governed under the law of the State of Victoria. The works invoiced herein are governed under the building and Construction Industry Security of Payment Act 2002 (VIC). Any Invoice issued by McCartney Electrical Solutions is a payment claim and must be met within the payment criteria in clause.

What happens if they are not happy with the service after is it completed?
Repair/replacement or refund does not apply if you simply change your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. Please email admin@mccartneyelectrical.com.au with the following details in the event you are unhappy with the service provided by McCartney Electrical Solutions Pty Ltd and your complaint will be investigated within 7 days: Date of service, client name, client address, client phone & email number, Job number or invoice number if known, Details of complaint.

Full refunds will be offered for services with major faults/defects as per Australian Consumer Law. If the product is found to have a major defect or fault, it will be replaced with a product that is identical to the one originally supplied or a full refund supplied equivalent to the original amount paid, less the labour component.

Please note: the length of time the product has been in your possession, how it was used, it’s expected life/usage span and the type of product, together with the manufacturer’s warranty will all be taken into account if a refund is requested.

What are the steps someone must follow for the above?
For repair, replacement and refund requests please email admin@mccartneyelectrical.com.au
Date of service, client name, client address, client phone & email number, Job number or invoice number if known, Description of issue

2.1 All Payments must be received within the guidelines of the specific payment structure set out in the quote for these works issued by McCartney Electrical Solutions. If the work undertaken was agreed upon as:
2.1.1 Progress Payment: The percentage due per the stage of completion invoiced is required within 7 calendar days of the date of the invoice.
2.1.2 Contracted work : Payment is required within 14 calendar days of the date of invoice.
2.1.3 Account Customers: Payment is required within 14 calendar days of the date of invoice. Or,
2.1.4 Non-account Customers or any other work performed, payment is required on the completion of work.

2.2 All payments to McCartney Electrical Solutions must be in the authorised manner as per the payment methods pursuant to clause 3.

2.3 “In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs”.

3.1 McCartney Electrical Solutions accept the following methods of payment:

3.1.1 Direct Deposit into the following:
Account Name: McCartney Electrical Solutions Pty Ltd;
BSB: 013 – 223;
Account Number: 209-877-807;

3.1.2 Credit Card Payments or BPay made via DEFT. Please note there is a surcharge on all Credit Card payments;

3.1.3 Payment by the Customer under these Terms must be made in cleared funds using the method directed by the Company.